RETURN & REFUND POLICY

At Printsypod, your satisfaction is our top priority. If you encounter any issues with your purchase or receive a defective item, our Refund and Return Policy is designed to provide a seamless resolution. Please carefully review the terms and conditions below to understand how to proceed:

1 – Changing or Cancelling Your Order:

7-HOUR WINDOW FOR CHANGES OR CANCELLATIONS

  • You may update order details (e.g., shipping address, contact information, customizations) or cancel your order within 7 hours of placing it.
  • To request changes or cancellations, contact our Customer Support team at [email protected].
  • If your order has not been processed for shipping, we will make the necessary adjustments or cancel the order and issue a full refund.

2 – Refund & Return:

30-DAY RETURN AND REFUND POLICY

We offer refunds and accept returns within 30 days of receiving your order, provided the items meet the eligibility criteria below:

2.1. Eligible Refund and Return Cases:

For defective or damaged products:

  • Defective or damaged items.
  • Items that differ from the product description or customization.
  • Incorrect sizes or mismatched items.
  • Lost or missing items.
  • Other errors caused by us.

In these cases, we will provide a replacement or a full refund (including return shipping costs), based on your preference.

For customer remorse:

If you change your mind or are not satisfied with your purchase, you can contact us within 30 days. We will assess returns and refunds on a case-by-case basis to ensure your satisfaction.

2.2. Refund Eligibility Criteria:

  • Request time: Within 30 days of receiving the order.
  • Product condition: Items must be unworn, unwashed, and unused, in their original packaging.

2.3. Refund and Return Procedure:

  • Step 1: Contact Customer Support here.
  • Step 2: Provide detailed photos of the items received, along with the package cover and shipping label.
  • Step 3: Once your request is reviewed, we will contact you and process the refund or replacement accordingly.

2.4. Return Process:

Our Customer Support team will guide you through the return process. Key details include:

  • Accepted locations: Returns from the United States only.
  • Return methods: In-store or by mail.
  • Return labels:
    • Defective products: Provided by us (no cost).
    • Customer remorse: Return shipping is the customer’s responsibility.
  • Restocking fee: None.
  • Product condition: Must be in new, unused condition.

2.5. Refund Process:

After receiving and inspecting the returned item, we will notify you of its approval status. Approved refunds will be processed to the original payment method within 2-3 business days.

Note: It may take an additional 3-5 business days for your bank or credit card company to reflect the refund. If the refund is not received within 7 business days of confirmation, please contact us for assistance.

Need Help?

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]. Your satisfaction is our goal, and we’re here to provide you with the best shopping experience possible.